Ticketing System

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Current Distribution Model for Show Tickets.

On site.

  • Guest arrives at ticket distribution area
  • Docent tells guest which show and show times are available
  • Guest chooses show and show time
  • Docent gives ticket
  • If guests > 1 docent usually grabs a group of tickets and distributes them, not knowing exactly how many at the time.

Returning tickets method.

On site:

  • Guest enters the show venue; ticket serves as confirmation of attendance and tracking of how many seats are filled. Tickets are recyclable
  • If guest leaves before show time they return the tickets to docents at distribution booth or at venue.

Issues:

  • No real tracking of tickets distributed, except counting at the end of distribution to be able to tell which show is available or not
  • Show attendance estimate is known by counting remaining tickets at distribution. Real attendance is measured by tickets received at venue entrance. These numbers don’t always match
  • When guests return tickets seats are not readily available since they have closed the distribution for that specific show time, this means that there are seats that are not filled before show time and could be filled.
  • Guest sometimes forget to return ticket to docent, leaving the premises with the ticket and seat cannot be used by another guest at that time

Brainstorm

' Enhance Current Analog Solution Augment Current Solution with Digital IDs Integrate ticketing with outside Digital IDs
Capabilities for Tracking Tickets At distribution and collections, replace bag with container with allotted slots. These slots have on-off sensors which can keep track of the number of cards in the container, thus the number of tickets remaining is clear for docents Embed or print digital IDs on the current cards. When tickets are handed out the system automatically tallies the remaining number of seats. When tickets are presented at show entrance the digital tag is read and show attendance is tallied. Guests use a previously provided ticket to interact with digital input device. The device tags the digital ID for desired show time and the database is updated. At show entrance the tickets digital ID is read and docent confirms show time with systems feedback
Recycling Tickets Tickets are distributed and then collected. There is potential for guests to not return ticket. Tickets are distributed and then collected. There is potential for guests to not return ticket. Ticket would be part of larger digital ID system so no recycling would be needed at the planetarium entrance
Recycling Unused Tickets (ticket returned) If guests wish to return unused tickets before show time they are only able to return to docent if all shows are not sold out. Tickets could be put back into the collection and the digital pool would update accordingly Digital ID can be scanned and show time can be disassociated with the ID and \"ticket\" can be added to the pool of available tickets
Non-Centralized Distribution Due to physical nature, there is no pooling functionality for tickets available. Depending on physical distribution method, it would be possible to have multiple places to hand out ticket but digital pool would limit over \"selling\" Distribution can be autonomous, reading interface with show time selection and number of seats remaining could be placed almost anywhere. The number of seats remaining is a shared pool between all distribution locations
How to deal with Large Groups/Special Needs/VIPS Before hand, tickets can be physically removed from the container Online Portal can be used to reserve and remove tickets from the digital pool Online Portal can be used to reserve and remove tickets from the digital pool
Benefits Easy to implement, minimal changes to current setup Limited changes to setup, digitalizes the counting of tickets, allows for multiple distribution centers Digitizes ticket counting, integrates with other ticketing systems, potential for autonomous distribution, setup cost shared with other ticket system
Downsides Relies on centralized distribution, adds another ticket guests are responsible for, Guests still responsible for an extra ticket, more costly to implement, More complex to setup,
Technologies Slotted box with optical gate sensors Passive RFID/Barcode Passive RFID/Barcode


Ticket Usage Flowcharts

Ticket flowchart.jpg